Frequently Asked Questions
Commonly Asked Questions
How much advance notice is needed for booking?
14 business days advance notice is required for bookings. Any bookings less than 14 business days will be considered on a case by case basis. Requests for customizations with less than 14 business days advance notice will incur additional rush charges.
How long does it take to set up and break down?
It takes between 1.5 – 2 hours to set up and about 30-45 minutes to break down.
Do you provide props?
Yes, absolutely. We offer a variety of props. Speciality and/or custom props available upon request at an additional charge. Please contact us for further information.
How long can we stay at your event?
Our packages begin with an operation time of 3 hours, and we can accommodate full-day and multi-day events.
Do you work at outdoor events?
Yes, but please let us know ahead of time. There are often more logistics to arrange with an outdoor event. Be sure to contact us so we can help work out the details of your event.
Where do we provide service?
Illumo Photo Booths currently offers services in the District of Columbia, Maryland and Virginia. We are available for travel outside of these areas under special arrangements.
Can the photos be branded with my company logo or event details?
Yes, we can design a custom overlay with custom text and graphics you prefer such as, event information, sponsor logo, promotional branding elements and more. Additionally, we can help you create a customized set, from the background to unique props so your photo booth experience is unique each time.
Can my event photo gallery be password protected?
Yes, your event photo gallery can be password protected. Please let us know ahead of time so that we can make arrangements to inform your guests.
Do you offer Social Media features?
Yes, we offer Social Media integration as allowed by social media platforms.
What will happen to my event photos?
Photos are stored on our servers for 30 days. During this time, you may request a USB with all photos for an additional charge. Photos will be removed after the 30 day expiration.
How can guests view and share the photos?
Photos can be uploaded to an online gallery on our website for viewing after the event. We are able to password protect upon request.
Photo and print limits
There’s no limit to the number of sessions your guests can enjoy and we ensure that every guest gets a copy of their photo!
Do you provide on-site printing?
Yes, we provide instant printing with all of our rental packages. Our standard print option is a single 4×6 image and custom text or logo if requested. Additionally, we offer a variety of 4×6 and 5×7 printing options.
Can you provide backdrops?
Yes, we can provide a variety of backdrops. Contact us to discuss your theme and we’ll be sure to provide you with recommendations.
How much space does it take up?
Our footprint is 10′x 10′; however, the set up can be scaled down if needed. We have done events in smaller spaces, so if you have concerns about space at a particular venue, please let us know.
What events are best for iLLUMO Booth?
Illumo Photo Booths provides photo entertainment for all type of events. We work all types of events, including weddings, conferences, holiday parties, proms, corporate events, birthdays, galas, trade shows, product launches and more.
What is your booking fee?
A non-refundable booking of no less than 50% towards your balance is due immediately in order to reserve your event. This is applied toward your total payment. The remaining balance will be due no less than 2 weeks prior to the event date.
How much power is required?
The photo booth must be located within 50 feet (along a wall) of a standard 110V, 10 Amp, 3-Prong electrical outlet. The circuit containing the outlet must be free of any other loads.
What if I have to change my event’s date?
Requests for a date change must be made in writing at least thirty (30) days in advance of the original event date. Date change is subject to availability and receipt of a new service contract.
What if I must cancel my event?
Cancellations occurring less than thirty (30) days prior to the event shall forfeit all payments made. All deposits are non-refundable.
Can the booth remain idle?
Idle hours, such as if there is a meal or speech leaving the booth unused, can be arranged with the client for an additional cost. During “idle hours” the service time you purchased is paused.
Are there any fuel charges?
There are no additional fees for any event that is within a 30 mile drive from College Park, MD. Each package includes travel miles within 30 miles of College Park, MD. If your event venue location is outside of the included miles, you will be charged $2 per mile.
What payment methods are accepted?
Credit/Debit card and business check for Corporate Events. Unfortunately we do not accept personal checks.